Return & Refund Policy
Thank you for shopping with Liit Lashes. We take pride in the quality of our products and want you to be completely satisfied. Please read our policy below:
Eligibility for Returns
• Timeframe: You can request a return within 30 days of your purchase date.
• Condition: Items must be unused, unopened, and in their original packaging.
• Note: For hygiene reasons, opened or used cosmetic items cannot be returned.
Damaged or Defective Items
• If you receive a damaged or defective product, please contact us at LiitLashesBeauty@icloud.com within 7 days of delivery.
• We may ask for photos or additional details to verify the issue.
• Once confirmed, we’ll offer a replacement or a full refund, including any shipping fees.
Refund Process
• After receiving and inspecting your return, we will notify you about the approval or rejection of your refund.
• Approved refunds will be processed back to your original payment method within 7–10 business days.
• Please note, return shipping costs are the customer’s responsibility unless the return is due to our error or a defective product.
Exchanges
• If you’d like to exchange your item for another product, please reach out to our customer service for assistance.
• Exchanges are subject to product availability and must also be made within the 30-day period.